专利摘要:

公开号:DK200600069U1
申请号:DK200600069U
申请日:2006-03-09
公开日:2006-04-28
发明作者:Berno Claus
申请人:Bestil Let Aps;
IPC主号:
专利说明:

in DK 2006 00069 U4
Ordering system, terminal unit and use of an ordering system The background of the production
The production relates to an ordering system as well as a terminal unit and the use of an ordering system.
Many different systems have previously been proposed for placing orders on different kinds of items or services, without having to be present at a particular location, such as a store or restaurant.
A well-known ordering system is used in connection with take-away restaurants, such as pizzerias. The system requires the customer to have a computer with an Internet connection, whereby he can view the restaurant's website with a list of different types of meals. After selecting a meal, the customer sends the order to the restaurant, where the order is automatically printed on a fax machine.
A special advantage of this system is that the customer does not have to use the phone, to call for information about the menu or to place an order. The restaurant staff does not have to spend a lot of time answering the phone, especially at inconvenient times. Busy phone line issues are also avoided.
However, the system also has several disadvantages. One disadvantage, of course, is that the customer does not receive confirmation of his order. The order may be overlooked or not received by the restaurant. This means that the customer often ends up calling the restaurant anyway to get their order confirmed, thereby destroying the benefits of the system. The alternative is that the customer shows up in the restaurant and expects an order to be ready when it is not, which is unfortunate for the restaurant, especially as the customer will see this as poor service on the part of the restaurant and if it happens several times it can seriously injure the reputation of the restaurant.
2 DK 2006 00069 U4
Another disadvantage is the possibility of an order passing unnoticed as the computer is either used for things other than receiving order or is off.
A third disadvantage is the cost of the system, which is quite high, due to the need for a fax machine along with other hardware and software.
A fourth disadvantage is the time spent responding to an order. The restaurant staff must write a response in their hand or on a computer and transmit it back to the customer. If paper or pencil is not at hand or the computer is not turned on, this operation can easily take several minutes.
FR 2 562 295 describes an ordering system with a number of order terminals. The order terminals include a keyboard, display and a connector in which a customer can insert a memory card / identifier that is programmed customer-specific.
The system further comprises a central unit, which in turn is connected to a number of order receiving units located at the places where the order is to be executed, for example in a kitchen. A disadvantage of the said system is that it is designed for local use, for example for use in a single restaurant and that the system is not suitable for handling external orders.
One purpose of the creation is to create an ordering system that is simple, reliable and easy to use and install.
A further purpose of production is to create an ordering system, with a reliable response that results from a decentralized and distributed structure.
Generation 3 DK 2006 00069 U4
The invention relates to a terminal unit (15) for an ordering system including at least one central computer server (12), said unit comprising at least one display (34) for displaying an order, at least one terminal unit identification characteristic, means for providing one or more identification characteristics for at least one computer server, means capable of sending a message to said one or more identification features new in that the terminal unit further comprises at least one button (40; 43) for accepting or rejecting an order displayed on said display (34 ) to said computer server (12).
This makes it possible to create a technically simple and inexpensive ordering system.
This is advantageous for ordering / receiving companies in general, but especially for a lot of smaller shops, hotels, restaurants, etc. With the system, they have the opportunity to offer services to customers in a way that usually includes more staff and advanced and expensive equipment. In particular, it is possible to transmit an immediate response from the terminal system to a customer through a server.
Furthermore, when the terminal units of the various companies respond to customer orders, decentralization of the cancellation system has been achieved. The decentralization cancellation system can also be seen as distributing the order responses from a central server to the decentralized terminal units.
4 DK 2006 00069 U4
This allows the creation of two-way communication between the person placing the order and a terminal unit via the central computer server.
Further, by decentralizing the cancellation responses, it is possible to improve the reliability of the replies, with the respondent typically being the one executing the order.
Even further, the respondent can perform other tasks while answering the order, for example, start executing the cancellation.
The use of dedicated connections from a central computer server, such as an Intemet portal, to the terminal systems ensures that communication will always be received. At the same time, it ensures that the terminal system receives communications only from the server and not elsewhere. Thus, the dedicated connection acts as a kind of communication filter between the terminal system and the server.
It should be noted that the associated sets of offers always have at least one address on a terminal system. For example, the address may be a telephone number or an IP address.
A dedicated connection can be circuit-switching connection, it is possible to establish the dedicated connection in a preferred way.
Circuit coupling is a type of connection by which a physical path is obtained to and dedicated to a single connection between two endpoints, primarily between the server and the terminal units, in the ordering system for the duration of the connection.
The circuit switching connection can be any type of connection capable of transmitting communications, for example, land connections, over satellite or mobile / cellular telecommunication network systems.
5 DK 2006 00069 U4
A dedicated connection can be one or more B or D channels from an ISDN connection, it is possible to create a worldwide ordering system, the ISDN connection will also be a fast and reliable connection between a customer and a customer. provider when the customer has typically acquired the right to a connection. The connection will always be present and have a defined minimum speed.
Other examples of fast connections are ADSL or SDSL connections which are well known to those skilled in the art. Of course, other types of fast connections as well as normal analog telephone lines can be used with analog modems. However, the use of analog telephone lines / modems will significantly increase the response time of an order, thereby reducing system attractiveness.
When the terminal system includes a terminal device and / or a printer and / or a credit card reader, it is possible to create a very compact system with a number of different functions normally required by a company, such as a restaurant. The features include the possibility of receiving orders, confirming orders, documenting orders and finally receiving payment from the customer. It is relevant to minimize the size of the terminal system, as space on the counter in, for example, a restaurant is usually very limited.
The terminal system will be easy to install, requiring only a connection between the system and a telephone socket.
The connection between the elements of a terminal system will also be easy to establish by means of cables or connectors on the side of each element.
Other elements may be connected to or inserted into the terminal system. An example is an order indicator which notifies the owner of the system that an order has been received 6 DK 2006 00069 U4. The indicator could be any kind of device that signals with light or sound, such as a light bulb or speaker.
After connecting the elements, the terminal system will be ready for use.
Some or all of the elements may be integrated in the same housing or in separate houses, for example, a terminal unit and a printer may be integrated in the same housing.
When operating the terminal unit manually, it is possible to ensure a quick and correct response to an order.
The answer may simply be a "yes" or "no" to the order. Usually this will be when the order includes the time of pickup or an interval specifying the time of pickup the cancellation, for example from the store or restaurant. However, if the order has no related time interval, the terminal unit can be used to specify the time at which the order can be picked up.
In addition, the terminal unit may specify a later time for pickup if a suggested time is not possible, for example by replying "No, but XX.XX is possible" to the sender canceling.
Many other types of messages can be transmitted to the sender cancellation. Examples may be "expired for this dish" or "kitchen closed," which may be defined in the terminal unit.
The possibility of direct two-way communication between the terminal unit and the sender of an order is particularly advantageous.
When said ordering system includes a computer with the possibility of establishing an Internet connection, it is possible to create an ordering system that can be used worldwide. Today, the Internet is accessible with computers from all over the world, ensuring wide use of the cancellation system.
When said call includes one or more data packets, it is possible to establish a fast data transfer.
When the at least one data packet includes one or more identification features of said central computer server and ordering data, the terminal unit can easily extract the address to which it is expected to respond.
When said at least one identification characteristic comprises one or more addresses on said at least one central computer server, such as one or more telephone numbers, it is possible to ensure that the terminal unit will always answer the correct server identification characteristic. This is particularly advantageous if the server needs to change an address, which can be done without involving the terminal units.
In a preferred embodiment, the server identification features include at least two different characteristics, for example two telephone numbers, to establish a first connection and in the event that the connection fails or is disconnected, it is possible to establish a second connection.
It is possible to create a device with the immediate ability to communicate with a given central computer server, such as an Internet portal.
With the terminal system it is also possible to promote different characteristics of the system. By choosing a design that makes the terminal system water or dustproof, it is possible at the same time to promote the ease with which the surface of the system can be cleaned.
8 DK 2006 00069 U4
The term "reply" usually means that the device responds in a manner with a data signal. No signal can indicate rejection of an order in one embodiment.
»
The terminal unit can also be a computer with a program that ensures that a dedicated connection is established to the address of the Intemet portal. The program must also ensure that the computer does not receive communications from anywhere other than the Intemet portal.
The use of a computer as a terminal unit is usually less advantageous than a smaller, simpler and cheaper terminal unit.
When said means for providing one or more identification features includes memory means for storing one or more identification features for said at least one central computer server, it is possible to create a preprogrammed system which does not require user configuration before use.
When said unit includes at least one protocol means, an advantageous embodiment of the invention has been obtained. In particular, it is possible to create added value functionality for the terminal units.
When one or more identification features are extracted from said at least one computer server from calls transmitted by said at least one central computer server, it is possible to extract the identification characteristic or characteristics of a computer server, for example, first and second telephone numbers to which the terminal unit may respond. The characteristics are not necessarily the characteristics of the central computer server that establishes the call to the terminal unit. The terminal unit may receive an order call ffa one server and correspond to another server defined by the server that establishes the call, for example by adding the specific characteristics of the receiving server to each data packet.
9 DK 2006 00069 U4
The protocol recognizes the configuration of calls, for example the configuration of the data packets, from the central computer server and thus ensures that calls of different configurations are rejected by the terminal unit.
When said protocol means extracts at least one security code, such as a password or encryption key from calls transmitted by said at least one central computer server, it is possible to provide the calls, for example, data packets, with a code that allows only properly encoded calls to connect with and enter the terminal unit. If a call does not provide the correct password or an encryption key, the call will be disconnected from the terminal unit.
The security code for the server can be compared to a reference code in the terminal unit. The reference code can be part of a software program in the device that performs the comparison or it can be a separate hardware solution, such as a "dongle".
Also, using a security code incorporated in the calls to the terminal unit ensures that no false orders can be sent to the device.
When said protocol means provides at least one security code, such as a password or encryption key, for said message, it is possible to ensure that only properly encoded communications from terminal devices to the server actually enter the receiving server.
The security code provided by the terminal unit can be compared to a reference code in the server. The reference code can be part of a software program in the server that performs the comparison or it can be a separate hardware solution, such as a "dongle".
When the unit is operated manually, a prompt and correct response to an order is ensured.
10 DK 2006 00069 U4 When said unit has at least one button for changing the contents of said at least one assortment database, it is possible to change or remove offers that are shown to customers in an easy and direct way. In a preferred embodiment, the terminal unit may have direct and immediate access to the place where the offers are displayed.
Especially in a store or restaurant where the owner may discover that he or she is running out of a product, it is advantageous to be able to remove the product from the set of offers. Another example might be in a situation where a product is not selling and a lower price is needed. With the terminal system it will be possible, for example, to change the price quickly, since it is within reach and ready to be used. A normal system including a computer will involve the steps of starting the computer, starting the necessary programs, and finding the right Internet site before the changes can be made.
In general, the nature of the changes made by the terminal unit involves the complete removal of a product or content changes involving only a few steps, such as raising or lowering prices. For more significant changes, use a normal computer.
When said means capable of sending a message include telephone means such as mobile telephone means, it is possible to create a terminal unit which does not require cabling to communicate with the central computer server.
When said device is a handheld device including a wireless connection, it is possible to establish a quick response.
In addition, the person actually holding the handheld is usually also the person making the order or being in close proximity to the person making the order and thus can provide a more reliable response to an order along with the time of delivery.
11 DK 2006 00069 U4
Furthermore, the response time of an order can be lowered even further.
The wireless connection from the handheld device to the server can be established by mobile / cellular telephone or other radio communication means in the device.
Figurines
The embodiment will be described in the following text with reference to the figures, wherein fig. 1a shows an ordering system according to the invention, fig. 1b shows the system with another communication path; FIG. Figure 2 shows a central computer server to be used by the ordering system; 2a shows a portion of the central computer server of FIG. 2 in detail; FIG. 3 shows a terminal unit and FIG. 4 shows a terminal unit, for example for use of take-away restaurants.
Detailed description
Figure 1a shows an ordering system including a computer 10a; 10c, an Internet portal 12 and a plurality of terminal systems 14a; 14g. The computer is operated by a person interested in ordering an object or service from a provider that has a terminal system. To gain knowledge about the opportunities offered by various providers and also other information regarding the providers, the person can visit 12 DK 2006 00069 U4
The Internet portal via a connection 11 which includes the Internet 19.1 a preferred embodiment of the connection, the connection is a telephone line. From the Internet portal, individual connections to a number of terminal systems are made available and these connections can also be telephone lines.
The computer usually includes a central unit 102 with a CPU, memory modules, etc. and various peripherals such as read-only drives. It also includes a monitor 103 and a keyboard 101, both connected to the central unit.
In Figure 1a, a connection 11 from an ordering unit 10b, such as a computer, is established via the Internet 19 to the Internet portal 12. On the portal 12, the ordering unit 10b issues an order which is sent to a terminal system 14a by means of a dedicated connection 13. The terminal system 14a provides a response to the order to the Intemet portal 12. The response is returned to the ordering unit 10b.
In Figure 1b, the same procedure is shown, but with a different ordering unit 10c and a different terminal system 14d.
In real-life situations, the person who has an ordering unit used to place an order on a product or service with a provider contacts the Intemet portal through an Intemet connection. On the portal, he will register whether it is his first visit to the portal or simply enter his personal registration number to allow the portal to identify him. After accessing the assortment database on the portal, he selects the product or service he wants to obtain and specifies a time frame within which he wants the order to be ready for pickup. The portal transmits the order including the time frame to the terminal system of the selected provider.
13 DK 2006 00069 U4 When the provider receives the order, he can accept the order without objection by sending an acceptance signal back to the portal. The portal then informs the person that the order has been accepted.
In Figure 2 the Intemet portal is shown and in Figure 2a a part of the portal is shown in detail.
On the first visit to the Internet portal, the person must provide personal information to a registry 22.1 a simple version is the information an email address on the computer being used.
However, the address information will usually include the full name and address of the person.
In connection with the registration, the person receives a customer registration number, which must subsequently be used when entering the Internet portal. For example, the registration number could be the e-mail address of the person using the computer or another word chosen by the person.
The address information in the registry 22 is divided into sets of address information comprising first identification data 22a and additional identification data 22b for each person. When the first identification data 22a is the registration number of the person, such as an email address, the additional information 22b can be the full name and address of the person together with information about the person's gender, age, taste, etc. Also telephone numbers, including mobile phone numbers, can be inserted. thereby enabling the Intemet portal to contact the person over the phone, for example by sending a text message.
The Internet portal 12 includes a plurality of assortment databases, each comprising address information 23a; 23c for a provider having a terminal system 14a; 14g.
In a basic embodiment of the generation, the assortment databases can be displayed to the person in an unedited manner, thereby providing the opportunity to directly select a preferred database from what is usually a large amount of databases. In an advantageous embodiment of the generation, For example, a central control unit 20 for the Internet portal may select a number of databases to be displayed based on the information about the person in the registry. If the person has only specified the city or region in which he or she lives, this can be used to show a number of providers in that city or area.
If the person has submitted additional information, such as gender, age, taste, etc., it is possible to create a collection of databases that will correspond to the person's preferences with a high degree of accuracy. Also, the amount of money a person is willing to spend in a given area can help the central controller 20 to display the correct collection of databases.
It is also possible for the Intemet portal to actively address information to the person when it is provided with knowledge about a person's preferences. This could be advertisements or similar information from the providers that have a terminal system. For example, the information could be about a new provider in the same city as that person when the provider matches the person's preferences. Of course, this kind of service is optional in the execution form, but could provide the person with some benefits, such as discounts related to placing an order with the provider.
The information contained in an assortment database may be a set of offers 24a; 24c, such as products or services provided by the provider. Each set of offers 24a; 24c is coupled to address information 23a; 23c on the provider on a list.
15 DK 2006 00069 U4
The products or services can be selected by the person using a computer after performing the required registration. The selected products must be confirmed by the person to ensure that the selected products actually match those ordered by the person from the provider.
In a preferred embodiment of the display, the display of products or services includes an electronic order card. The electronic order card is shown to the customer in the same screen as the products or services. The customer can hereby directly and immediately see the order he places in the electronic order card. It will also be possible to "withdraw" offers for the electronic order card and remove orders from the electronic order card in a similar way. The one-screen design including all features to select and order a product or service is very advantageous, especially because it reduces the number of actions needed to place an order on a product or service, and not having to visit more than one page also significantly improves usability.
The assortment databases will preferably be Internet sites where the providers have access to their own pages. This enables the providers to ensure that the information and lists of products and services are correct. They also have the opportunity to make changes to the pages, ie to change prices for certain products.
Along with the customer registration number, the ordering of the Internet portal is transmitted to the desired terminal system.
The terminal system 14a; 14g includes a terminal unit 15 shown in Figure 3 connected to a telephone line. In its basic form, the device has the ability to receive, display and transmit information when receiving and transmitting information to the telephone line takes place through an internal input / output device such as an adapter or modem. The adapter will usually be an ISDN adapter or a similar digital adapter such as an ADSL adapter.
16 DK 2006 00069 U4
The Integrated Services Digital Network, or ISDN system, is a set of standards for digital transmission over telephone lines through a common type of copper cable or similar cable types. An ISDN connection comprises a number of B channels and one D channel, where the B channels carry data, voices and other services. The D-channel usually carries control and signaling information. A normal ISDN connection consists of 2 B channels and one D channel, but may have multiple B channels if necessary.
The ordering system will use one or more of the ISDN B channels to facilitate communication between the Intemet portal and a computer or terminal systems. The channels will be dedicated to the ordering system, ensuring a secure and fast connection.
In a preferred embodiment of the generation, the ISDN D channel is used to communicate with. Due to its status as a control and signal information carrier, this channel is always open.
The terminal unit 15 comprises a control unit 31 which controls the reception and transmission of communication through the input / output unit 30, i.e. the ISDN adapter and through one or more I / O ports 32, for potentially peripheral equipment such as a printer. 17 or a card reader 18. The control unit 31 also controls a display 34 where the display is used to display communication from the Intemet portal. The display 34 can also be used to show communication from the terminal unit to the Intemet portal 12, where one can enter by means of a keyboard 33 at the front of the terminal unit.
It is also possible to connect an analog modem to the telephone line. However, in its present embodiment, the analog modem has a serious disadvantage, as the connection to the telephone line takes too long to be advantageous.
In another embodiment of the generation, the computer has been replaced by a WAP phone which uses its ability to access the Internet and the Internet portal in a normal wireless way. It should be understood that other types of equipment can be used in place of a computer or a WAP phone as long as they have the ability to access the Internet.
As described above, the connection between the Internet and a computer or terminal system is usually a telephone line, but could also be another kind of wired or wireless connection. However, this means that the computer or terminal system requires different kinds of equipment, rather than a normal telephone line modem or adapter.
The ordering system can be used by a large number of companies and restaurants and especially by take-away restaurants, Especially table reservations and restaurant menu orders can be advantageous.
Other areas of application may be such as booking systems at hotels, cinemas, theaters, car rentals and airports. Booking systems for car repair shops or flower shops or similar places are also possible areas for use.
This is advantageous in that it is possible to transmit confirmation of a booking or a ticket reservation to the customer and especially to the customer's printer. The time spent on registering or obtaining a product at a given location can be minimized or significantly reduced.
In addition, another application may be as an ordering system in supermarkets and stores in general, where the system will be combined with manual or automatic localization of the products ordered by the customer.
The Internet portal can also record various data concerning, for example, the nature of traffic to the individual terminal systems. This will provide valuable information about the customers, such as the nature of their order and their location. On the basis of this information, the right combination of shops or restaurants can be offered to customers in a specific area.
At the same time, it will be possible for the owner of a terminal system to offer different kinds of discounts to its customers from the Intemet portal or to a group of customers in a specific area.
The discount can also be offered by the owner of the Intemet portal to some of the owners of the terminal systems, for example, to reward regular use of the terminal system.
Generally, any purchase or order arranged through the Intemet Portal will include a fee to the owner of the portal.
Figure 4 shows a possible embodiment of a terminal unit 15 and is intended for use in, for example, a take-away restaurant in this particular example.
The front of the unit has a display 34 which is divided into two parts, the first part 47 being dedicated to displaying received communication from an Intemet portal 12 and the second part 46 being dedicated to displaying the communication coming in by means of a number of buttons 40; 44, also located in the front of the terminal unit,
Two buttons 42.43 are dedicated to either accepting, rejecting, or suggesting different delivery times for an order. Other two buttons 40, 41 are dedicated to enter a time minimum and a time maximum if an order is accepted, that is, a time interval within which an order will be ready.
In addition, buttons 40, 41 may be used to suggest a different time or time interval for delivery if an order cannot be delivered at the desired time. The customer who places the initial order can respond, for example, by confirming the proposed time or time interval for delivery.
19 DK 2006 00069 U4
A fifth button 44 is dedicated to editing the content of the Internet site that lists the offers for the restaurant. The offers can be shown in the display 34 of the terminal unit 15 and changes can be made by the fifth button 44, together with the rest of the buttons 40; 43, for example, with the maximum and minimum buttons 40.41.
An example might be the cost of a meal that needs to be reduced or increased. By using the fifth button 44 and the maximum or minimum button 40.41, it is possible to change the price of the Internet site from the terminal unit.
Many other embodiments and uses are, of course, within the scope of protection of production.
20 DK 2006 00069 U4
List of reference numbers for Figures 10a; 10c 101 102. 103. 11 12. 13. 14a; 14g. 15. 16. 17. 18. 19. 20. 21. 22. 23a; 23c. 24a; 24c. 30. 31. 32. 33. 34. 35. 40. 41. 42. 43. 44.
ordering device, such as a computer keyboard central unit monitor connection
Intemetportal connection terminal system terminal device connection printer card reader
Internet central control assortment database registry address of terminal system set of offers input / output control unit Ι / 0-port keypad display memory center minimum button maximum button accept button rejection button edit button DK 2006 00069 U4 21 45. received message display 46. sent message display
权利要求:
Claims (11)
[1]
A terminal unit (15) for an ordering system including at least one central computer server (12), said unit comprising at least one display (34) for displaying an order, at least one terminal unit identification characteristic, means for providing one or more identification characteristics for at least one computer server means capable of sending a message to said one or more identification features new in that the terminal unit further comprises at least one button (40; 43) for accepting or rejecting an order displayed on said display (34) by communication to said computer server (12).
[2]
The terminal unit (15) of claim 1 which is new in that said means for providing one or more identification features include memory means (35) for storing one or more identification features for at least one computer server, such as said central computer server (12).
[3]
The terminal unit (15) of claim 1, which is new in that said unit comprises at least one protocol means. 23 DK 2006 00069 U4
[4]
The terminal unit (15) of claim 3 which is new in that said protocol means extracts one or more identification features of at least one computer server, such as said central computer server (12), from calls transmitted by said at least one central computer server (12).
[5]
The terminal unit (15) of claim 3 or 4, which is new in that said protocol means extracts at least one security code, such as a password or an encryption key, from calls transmitted by said at least one central computer server (12).
[6]
The terminal unit (15) of any of claims 3 to 5, which is new in that said protocol means provides at least one security code, such as a password or encryption key, for said message.
[7]
The terminal unit (15) of any one of claims 1 to 6 which is new in that said unit is operated manually.
[8]
The terminal unit (15) according to any one of claims 1 to 7, which is new in that said unit has at least one button (44) for changing the contents of said at least one assortment database (21).
[9]
The terminal unit (15) of any one of claims 1 to 8, which is new in that said means capable of transmitting a message comprises telephone means such as mobile telephone means.
[10]
The terminal unit (15) of any one of claims 1 to 9, which is new in that the unit is a handheld unit including a wireless connection.
[11]
Use of a terminal system according to any one of claims 1 to 10 in connection with restaurants, such as take-away restaurants.
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同族专利:
公开号 | 公开日
DK200600069U4|2007-02-23|
引用文献:
公开号 | 申请日 | 公开日 | 申请人 | 专利标题

法律状态:
2008-05-23| UYM| Decision on examination: utility model maintained as unamended|
2010-03-12| UYA| Request for examination filed (utility model)|
2010-10-22| UYA| Request for examination filed (utility model)|
2011-04-26| UDV| Utility model ceased|
优先权:
申请号 | 申请日 | 专利标题
DKPA200001645|2000-11-02|
DK200600069U|DK200600069U4|2000-11-02|2006-03-09|Ordering system, terminal unit and use of an ordering system|DK200600069U| DK200600069U4|2000-11-02|2006-03-09|Ordering system, terminal unit and use of an ordering system|
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